You're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.
- How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to. Our products are shipped from vendors all across the world right to you.
- How long does it take for an order to arrive?
- This depends on the product ordered. Orders take 2-3 business days for processing before it is shipped. Then most orders within USA arrive in about 15-20 business days. International orders can take up to 2-6 weeks. If you're still not sure, just email us. We're happy to help.
- I only received part of my order, where's the rest of my order?
- Our products are shipped from different vendors around the world, so if you ordered more than one product, then your order may be coming in separate packages. Not to worry though, it's also on it's way to you!
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email information incorrectly.
If you believe you may have entered your email incorrectly please contact us and we will fix it for you.
1. Very often, we are packaging and shipping items separately, so if you received one package that did not contain your entire order, please don't worry. Your order has been split into multiple packages for logistic reasons and in order to keep the shipping at a low cost for you.
2. Shipping times vary, depending on your location. Also, we need to remind you that since we are mostly shipping straight from manufacturers all over the world, the shipping time might be longer than you expect. However, this enables us to keep the price down, for you, our customer.
3. If you received your tracking numbers, but they are not updated yet, please keep in mind that this is entirely carrier dependent. Please allow up to 10 business days for tracking numbers to be updated. If after 10 business days the tracking is still not updated, please get in touch with us at firstname.lastname@example.org