FAQ

Do you ship worldwide?

Yes. Please note if you ordered multiple items, your package may come in separate packages at different times (because it is being shipped from multiple vendors around the world), but rest assured your entire order will all arrive.

How long will my order take to deliver?
  • This depends on the product ordered.  Orders will be in processing for 2-3 business days before it is shipped. Then most orders within USA arrive in about 12-15 business days. International orders can take up to 2-6 weeks. There is only tracking for USA orders. If you're still not sure, just email us. We're happy to help.

Please note delivery times may vary according to different country’s custom restrictions (we wish this does not happen).

 

What are my payment options?

We accept payments by Visa, Mastercard, and American Express. All prices in our store are charged in USD.

What are my delivery options?

We currently only offer one standard shipping option.

How secure is your site?

Glam Shell processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

Can I return or exchange an item?

We are adhere to a strict store policy and do not allow returns or exchanges for sale items. However, if you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

What if I received a faulty item?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email through Contact Us tab.

As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website. If 7 days have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.

Where will my order be shipped from?

We have fulfillment centres across the globe in Asia, US and Australia.

 Why have I not received my refund (if applicable)?

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take up to 10 business days before your refund appears on your bank statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at immediately.


What should I do if I have provided the incorrect shipping details?

Please contact us immediately if you noticed that your shipping details are incorrect. 
Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidised reshipping postage fee of US$10. Do ensure you update us via email with the correct and complete address as soon as you can.